Whenever someone plans a move—whether it’s across town, into a new home, or into a fresh office space—there are always a few things they want cleared up before renting their totes. This page is here to give a simple overview of the kinds of questions people usually ask and what they can expect when they browse our services. Instead of guessing how our rental process works, how long they can hold onto the totes, or what’s included with each package, visitors can look to this FAQ section for clarity. Many customers are curious about how our delivery and pickup schedule operates, how far we travel, and what happens once their rental period ends. Others want to understand the differences between our totes and regular cardboard boxes, what kinds of moves they’re suitable for, and what extras—like labels, dollies, or special removable zip ties—are available to make packing easier. We also know that people like to feel informed about practical details such as size, strength, and how to get the most out of each tote while keeping their items secure. On top of that, questions about payments, changes to reservations, or how to prepare for delivery show up often, so those topics will be addressed as well. This FAQ page brings all of those common curiosities together in one place so that anyone planning a move can feel confident and supported long before moving day arrives. Whether your transition is big or small, this space will help you understand how our rental system works and what you can expect when choosing our totes for your move.
Want to know how our moving tote rental service works from beginning to end? Here, you’ll learn what renting totes involves, how the process flows, and what to expect before you place your order. It’s designed to help you feel confident and informed as you get started with your move.
A moving tote rental service provides you with durable, reusable plastic bins to make packing and moving easier, faster, and more organized. Instead of buying flimsy cardboard boxes, you simply rent sturdy totes for a set period, and we deliver them to your door at the start of your rental. Once you’re unpacked at your new home or office, we return to pick them up—no waste, no hassle, and no disposal required. It’s an eco-friendly, stress-free alternative to traditional moving boxes.
Renting totes is a simpler and more convenient alternative to buying cardboard boxes. Instead of purchasing boxes, assembling them, taping them, and disposing of them afterwards, you simply choose a rental package and we deliver sturdy, ready-to-use totes to your door. Our totes hold more weight, stack safely, stay dry, and protect your belongings far better than cardboard. When you’re finished unpacking, we pick everything up—no waste, no cleanup, and no extra trips to recycling. It’s a cleaner, stronger, and more efficient way to move.
We deliver your totes directly to your door at the start of your rental period and pick them up from your new address once you’re finished unpacking. Before delivery, you’ll select a one-hour time window, and we’ll send a reminder text 24 hours in advance so you know exactly when to expect us. Your totes arrive clean, sanitized, and ready to use—no assembly or setup required. When your rental is over, simply ensure the totes are empty and accessible for pickup, and we’ll handle the rest. It’s a simple, reliable process designed to make your move as smooth as possible.
Yes, every tote is thoroughly cleaned and sanitized between rentals. We inspect each bin after pickup, remove any debris, and sanitize it using our eco-friendly cleaning solution before it goes out to the next customer. You will always receive totes that are fresh, hygienic, and ready to use. We take cleanliness seriously so you can pack with confidence.
Choosing the right package depends on the size of your home or office and how much you plan to pack. Each package on our website includes a recommended home size or room count to make selecting the right option easy. If you’re unsure, it’s usually better to choose the slightly larger package so you have enough totes for a smooth, organized move. You can check out our different packages here.You can also add extras like dollies or labels to make packing even easier. And if you still need help deciding, feel free to reach out—we’re happy to guide you.
Let us explain everything you need to know before reserving your moving totes. From choosing the right package to understanding availability, add-ons, and scheduling, you’ll find answers to the most common questions customers have before placing an order. It’s designed to make the booking process simple, clear, and stress-free.
Placing an order is simple—just visit our Packages page, choose the package that fits your move, and select your rental period. Add any extras you’d like, such as labels, dollies, or removable zip ties, and then proceed to checkout. You can pay by e-transfer or credit card, and once your order is submitted, we’ll confirm equipment availability and send you an email with next steps. After confirmation, you’ll be able to schedule your delivery and get ready for your totes to arrive.
It’s best to book your totes as early as possible to secure your preferred delivery date and rental period. While we do our best to accommodate last-minute orders, availability can be limited during busy moving seasons. Booking in advance also ensures that your delivery and pickup times line up smoothly with your moving schedule. Once your order is submitted, we’ll confirm equipment availability and send you an email with next steps.
Yes, you can request changes to your package after you’ve booked. If you need to adjust the number of totes or add extra items, simply head to our custom package page to add your items. You can also call, text, or email us as soon as possible and we’ll do our best to accommodate your request, depending on equipment availability. If your order hasn’t been delivered yet, there’s no extra delivery charge—you’ll just pay the difference for the added items. If the order has already been delivered, we can still bring additional equipment, but a delivery fee will apply. We always recommend reaching out quickly so we can help make the change smooth and stress-free.
If the package you want isn’t available for your selected date, we’ll notify you right away and offer alternative options. This may include choosing a different package, adjusting your rental dates, or selecting a combination of items that match your needs. When possible, we may also offer an extra day at no charge if coming earlier is an option and equipment is available. We always do our best to accommodate your move and help you find a suitable solution so your plans can stay on track.
Yes, you can add extras like dollies, labels, or removable zip ties after you’ve already booked. Just contact us as soon as you know what you need, and we’ll update your order based on equipment availability. If your delivery hasn’t happened yet, we’ll simply add the extras to your order with no additional delivery charge. If your totes have already been delivered, we can still bring the extras, but a delivery fee will apply. We’re always happy to help make your move easier and more organized.
When booking, you’ll need to provide your contact information, your current address for delivery, and the address where you want your totes picked up after your move. You’ll also choose your rental package, select your rental period, and add any extras you’d like to include. At checkout, you’ll select your payment method—either e-transfer or credit card. Once your order is submitted, we’ll confirm equipment availability and send you an email with the next steps, including how to schedule your delivery.
Yes, there is a minimum—rentals start at 15 totes, which is our smallest package size. This ensures you have enough bins to make your move efficient and organized. There is no strict maximum, and larger orders can be accommodated as long as the equipment is available for your dates. If you need more totes than what’s listed in our standard packages, just reach out and we’ll help customize a solution that fits your move.
If you need to reschedule your booking, just call, text, or email us as soon as possible and we’ll do our best to accommodate your new dates, depending on equipment availability. If you need to cancel your order more than 48 hours before your scheduled delivery time, you’ll receive a refund minus a 5% administrative fee. If you cancel within 48 hours, you won’t receive a refund, but you will receive a credit for the amount of your order (minus a 5% administrative fee) that can be used toward a future rental. Once the equipment has been delivered, cancellations are no longer eligible for refunds or credits. We always encourage reaching out early so we can help keep your move on track.
Congratulations on your booking! Allow me to walk you through what to expect after your booking is confirmed. You’ll learn how delivery is coordinated, what you may need to prepare, and how the process unfolds leading up to moving day. It’s designed to give you peace of mind and help you feel ready for the next steps.
You’ll receive confirmation of your delivery date and time after we review your order and verify equipment availability. Once your booking is confirmed, you’ll be able to select your preferred one-hour delivery window. We also send an automated text reminder 24 hours before your scheduled delivery so you know exactly when to expect us. This ensures your totes arrive on time and your move starts smoothly.
Yes, someone over 18 does need to be home during the delivery window to receive the totes. We deliver within a scheduled one-hour time frame, and being present ensures the totes are handed off safely and placed exactly where you want them. This also allows you to ask any questions and ensures you have received your entire order. You’ll receive a text reminder 24 hours before delivery so you can plan ahead. If you’re unable to be home, you can have someone else accept the delivery on your behalf.
You’ll see exactly how many totes are included, along with any extras, when you select your package on our website. Your order summary at checkout lists the full contents of your rental, and your confirmation email repeats everything so you can double-check what to expect. When we deliver, we bring the exact number of totes and add-ons shown on your order. If anything looks incorrect, just let us know within 24 hours and we’ll make it right
While we don’t offer live delivery tracking, you will receive an automated text reminder 24 hours before your scheduled one-hour delivery window so you know exactly when to expect us. You will also get a text when we are on the way. This reminder acts as your heads-up and helps you plan to be home. If anything changes on our end due to weather or unforeseen circumstances, we’ll contact you right away. Our goal is to keep you informed and make the delivery process as smooth as possible.
On pickup day, we’ll arrive during the one-hour window you selected when booking. Please make sure all totes are empty, stacked nested inside each other (nested), and placed in an easily accessible area so we can collect them quickly. Please stack no higher than 6-8 totes for easy removal You’ll receive a text reminder 24 hours before your scheduled pickup so you can prepare. If there’s excessive dirt, debris, or pet fur in the totes, a cleaning fee may apply, but you are not required to clean them beforehand. Once everything is loaded, your rental is complete and we handle the rest.
Yes, you can keep the totes longer if you need more time. Contact us as soon as you know you require an extension, and we’ll adjust your rental period based on equipment availability. Additional days are charged at our daily rental rate, which will be added to your order. Reaching out early helps ensure we can accommodate your new timeline and keep your move running smoothly.
Want to know how our delivery and pickup process works so you know exactly what to expect on both ends of your rental. You’ll find information on scheduling, what happens when we arrive, and how to prepare your totes for return. It’s all designed to make your move as smooth and convenient as possible.
We offer deliveries and pickups throughout the week within scheduled one-hour time windows. Weekdays from 5pm-9pm and Sat & Sun 9AM-9PM When you book, you’ll be able to select the date and time that works best for you based on our availability. During busy periods, certain time slots may fill up quickly, so booking early is always recommended. If we ever need to adjust your delivery or pickup due to weather or unforeseen circumstances, we’ll notify you right away. Our goal is to make the process convenient and reliable from start to finish.
Yes, someone over 18 does need to be present for both delivery and pickup. This ensures the totes are handed off safely, placed where you want them, and returned without any issues. You’ll choose a one-hour time window for each appointment, and we’ll send a reminder text 24 hours in advance so you can plan accordingly. If you can’t be home, you may have someone else—such as a friend, family member, or neighbor—receive or return the totes on your behalf. Our team cannot leave totes unattended for safety and security reasons.
We deliver to apartments, condos, and office buildings just as smoothly as we do to houses. When booking, simply let us know about any building entry details—such as buzz codes, loading zones, or elevator access—so we can bring the totes directly to your unit or designated drop-off area. Someone must be present during the delivery window to provide access. If your building has stairs, limited parking, or specific delivery instructions, sharing that information ahead of time helps us ensure a quick and hassle-free delivery. Our goal is to make the process easy no matter where you’re moving.
If your building has stairs, no elevator, or limited parking, we can still complete your delivery or pickup—just let us know the details ahead of time. If your unit is not accessible by elevator, we will need to meet you at the front door or lobby for safety and efficiency. Providing this information when booking helps us plan the best approach and ensures your appointment runs smoothly. As long as someone is present to provide access, we’ll deliver your totes to the agreed-upon entry point. Our goal is to keep the process simple and stress-free, even in buildings with limited access.
Yes, you can request a specific delivery or pickup time by choosing from the available one-hour time windows when scheduling your appointment. We do our best to accommodate your preferred time; however, availability can be limited during busy periods. If your ideal time isn’t open, we’ll show you the closest available options so you can select what works best. You’ll also receive a reminder text 24 hours before your appointment to help you plan ahead. Our goal is to make scheduling as convenient and flexible as possible.
If you miss your scheduled delivery or pickup window, please contact us as soon as possible so we can try to reschedule you based on our availability. Because missed appointments impact our schedule and other customers, additional fees may apply—especially if we need to make a second trip. For pickups, refusing entry or not being available at the confirmed time can result in daily rental charges at twice the normal daily rate, as well as extra pickup fees for each additional attempt. In some cases, if we’re unable to retrieve the totes within 14 days, replacement fees may apply. To avoid any charges, we always recommend being present for your confirmed one-hour window or having someone available on your behalf.
Yes, we offer both evening and weekend deliveries to make scheduling easier for you. Our delivery hours are Monday to Friday from 5 PM to 9 PM, and Saturday and Sunday from 9 AM to 9 PM. When booking, you’ll be able to choose from our available one-hour time windows during these periods. Weekend and evening availability helps ensure your totes arrive at a time that fits your schedule. If a specific time isn’t available, we’ll show you the closest options so you can choose what works best.
To prepare your totes for pickup, make sure each one is completely empty and then stack them like nesting bowls with the lids open so they fit together properly. Think of it like stacking reusable shopping baskets at a grocery store—each tote drops neatly into the next when the lid is flipped up. Please stack no more than 6–8 totes in a tower to keep everything safe and easy to move. Place the stacked totes in an accessible area near your entrance so we can collect them quickly during your pickup window. Once they’re ready and stacked, we’ll handle the rest.
If you need to change your delivery or pickup date, just contact us as soon as possible and we’ll do our best to accommodate your new time, depending on equipment and schedule availability. If the length of your rental isn’t changing and only the dates are being adjusted, we can usually make the update at no extra charge. During busy periods, your preferred time may not be available, but we’ll offer the closest options to keep your move on track. Reaching out early gives you the best chance of securing the date you want.
Looking to understand the strength, capacity, and practical use of our moving totes? Here you’ll learn how much they can hold, what types of items they’re best suited for, and why they’re a more durable choice than cardboard boxes. It’s designed to give you confidence in choosing the right totes for your move.
Our totes are designed to hold a large amount of items while keeping your belongings protected. Each tote measures 24” long x 20” wide x 12” high, giving you plenty of room for household or office items. They are extremely durable and can safely hold up to 66 pounds without bending, breaking, or collapsing. This makes them ideal for books, kitchen items, décor, office supplies, and more. Their strength and size make packing easier and help keep your move organized and efficient.
Yes, our totes are weather-resistant and designed to protect your belongings from moisture during normal moving conditions. While they are not fully waterproof for submersion, the durable plastic construction and attached lids help keep items safe from rain, spills, and damp surfaces. Their sturdy design also prevents sagging or collapsing if exposed to moisture, unlike cardboard boxes. This makes them a reliable choice for moves in any season. We ask that you keep our totes indoors, out of the elements to reduce damage and to avoid additional charges.
Our totes are significantly more durable than traditional cardboard boxes. They’re made from heavy-duty plastic that won’t bend, tear, or collapse, even when filled to their full weight capacity. Unlike cardboard, they won’t get soggy in bad weather and don’t require tape or assembly. Their rigid structure and attached lids keep your items secure and protected throughout your entire move. This added durability makes them a safer, more reliable choice for packing and transporting your belongings.
Yes, our totes are designed to be safely stacked when full. Their sturdy construction and interlocking lids help keep the stacks stable during packing, moving, and transport. Stacking totes also saves space and keeps your home or office more organized throughout the move. For safety, always make sure the lids are fully closed before stacking and avoid creating stacks that are too tall to handle comfortably.
Yes, the lids close securely to keep your items protected throughout your move. Each tote has attached, interlocking lids that meet tightly in the middle, helping to shield your belongings from dust, dirt, and light moisture. The secure closure also helps prevent items from shifting or spilling during transport. For added peace of mind, you can use our removable zip ties to keep the lids fastened during your move without damaging the totes.
Yes, our totes are designed to be easy to carry and move around. Each bin has sturdy, built-in handles that provide a comfortable and secure grip, even when the tote is filled to its weight limit. Their durable structure keeps them stable while carrying, and the flat bottoms make them easy to slide or stack as needed. Many customers also choose to add a dolly to their order, which makes moving multiple totes at once even faster and easier.
This section explains how long our standard rental period lasts and what to do if you need more or less time with your totes. You’ll find information on extending your rental, requesting early pickup, and what happens if your move runs longer than expected. It’s designed to help you plan your timeline with confidence.
Yes, you can extend your rental if you need more time. Just contact us as soon as you know you’ll need extra days, and we’ll adjust your rental period based on tote availability. Additional days are billed at our daily rental rate and added to your order. Reaching out early gives you the best chance of securing the extension you need and helps keep your move running smoothly.
Requesting an extension is easy—just call, text, or email us as soon as you know you need more time. We’ll check equipment availability and update your rental period for the additional days you need. Any extra days will be billed at our daily rental rate and added to your order. The sooner you reach out, the more likely we can secure the extension that works best for your move.
Yes, there is a fee for extending your rental. Extra days are billed at our daily rental rate and will be added to your order when the extension is approved. Once you reach out with your request, we’ll confirm availability and let you know the exact cost before updating your rental period.
If you’re not ready for pickup on your scheduled day, please contact us right away so we can try to reschedule based on availability. If no extension is arranged and we arrive for pickup but can’t collect the totes, additional charges may apply. According to our policy, missed pickups can result in daily rental fees charged at twice the normal daily rate, as well as extra pickup fees for additional attempts. Reaching out early helps avoid any extra charges and ensures we can adjust your pickup time if needed.
Yes, you can request an early pickup if you finish unpacking sooner than expected. Just contact us to let us know, and we’ll arrange a new pickup time based on our availability. If we have an open time slot, we’re happy to collect the totes earlier than scheduled. Adjusting your pickup ahead of time helps keep the process smooth and convenient for both sides. Please note that there is NO REFUND of days for returning earlier
Here you’ll find everything you need to know about payment methods, booking changes, and our refund and cancellation policies. This section walks you through how payments are processed, how to modify your booking, and what options are available if your plans change. It ensures you understand the financial side of your rental from start to finish.
We accept both e-transfer and all major credit card payments. Credit card payments are processed securely through Stripe, and for e-transfer orders, we reserve your booking for 24 hours while we wait for payment to be sent. You’ll choose your preferred payment method at checkout.
When paying by e-transfer, you’ll select that option at checkout and your order will be placed “on hold” for 24 hours while we wait for your payment. Once the e-transfer is received, we’ll confirm equipment availability and officially book your rental. If payment isn’t received within 24 hours, the order is automatically cancelled.
With credit card payments, Stripe places a pre-authorization on your card for the full amount at checkout, but the charge is only processed once we confirm your equipment is available and your rental is approved.
If you need to cancel your order more than 48 hours before your scheduled delivery time, you’ll receive a full refund minus a 5% administrative fee. If you cancel within 48 hours, you won’t receive a refund, but you will receive a credit for the amount of your order (minus a 5% administrative fee) that can be used toward a future rental. Once the totes have been delivered, cancellations are no longer eligible for refunds or credits.
Yes, you can change your rental dates after booking. If you’re keeping the same rental length and only shifting the dates, we’re happy to adjust your delivery or pickup time at no extra charge, as long as equipment is available. If you need to extend your rental, additional days will be billed at our daily rental rate. We always recommend contacting us as soon as possible so we can secure the new dates that work best for you.
Yes, you can modify your package after booking. If you need to add more totes or extras, just contact us and we’ll update your order based on tote availability. If your delivery hasn’t happened yet, there’s no additional delivery fee—you’ll simply pay the difference for the added items. If your order has already been delivered, we can still bring additional totes, but a delivery fee will apply for the second trip. Reaching out early gives you the best chance of getting exactly what you need.
To cancel your booking, just contact us by phone, text, or email as soon as possible. If you cancel more than 48 hours before your scheduled delivery time, you’ll receive a refund minus a 5% administrative fee. Cancellations made within 48 hours of delivery aren’t refundable, but you’ll receive a credit (minus a 5% administrative fee) that can be used toward a future rental. Once your totes have been delivered, cancellations are no longer eligible for refunds or credits.
This section explains how to properly use, care for, and protect the totes during your rental period. You’ll learn how to avoid damage fees, what is and isn’t allowed, and what happens if equipment is lost or returned in poor condition. It’s designed to help you keep your rental smooth, safe, and free of unexpected charges.
To avoid damage fees, simply use the totes as intended and keep them in good condition throughout your rental period. Avoid placing tape or any non-issued labels on the totes, as this can cause damage and result in charges—only the labels we provide may be used, and only on the designated rough area on the lids. Do not overfill the totes beyond the 66-pound weight limit, and never stack them more than four bins high when packed. Keep all equipment indoors to avoid theft, weather damage, or warping, and do not allow children or pets to play in or on the totes. Returning all items clean, empty, and undamaged ensures you avoid any cleaning or replacement fees.
No, the totes are not safe for kids or pets to use or play with. Children should never climb in, on, or around the totes, and pets should not be placed inside them. The totes contain steel rods in the lid area that can be sharp, making it unsafe for little hands or curious pets. For everyone’s safety, please keep the totes out of reach of children and ensure they’re only used for packing and moving purposes.
No, you cannot put tape or your own labels directly on the totes, as this can damage the plastic and result in extra charges. Only the removable labels provided may be used, and they must be placed only on the designated rough area on the lids, never over the logo or smooth surfaces. These labels are designed to come off cleanly without leaving residue or marks. Using anything else—tape, stickers, or regular labels—may cause damage and lead to replacement or cleaning fees.
If a tote is lost or stolen before pickup, you will be responsible for the replacement cost. Each missing tote carries a replacement fee of $125, which will be charged to the card on file. To prevent loss or theft, please keep all totes stored indoors and never leave them outside, in hallways, or unattended areas. Let us know right away if you believe a tote is missing so we can help you confirm the count before pickup.
No, you don’t need to clean the totes before returning them. We clean and sanitize every tote after pickup, so regular use is expected. However, if the totes are returned with excessive debris, dirt, or pet fur, a cleaning fee of $5 per tote may apply. To avoid any charges, simply make sure the totes are emptied and reasonably tidy before pickup.